Information we collect
When you call, you give us the information needed to arrange an inspection: what you are seeing, where the property sits, and when the problem was first noticed. When you email, you give us the address and a description of the problem. When you use the website, the hosting provider records standard technical information such as the pages visited and the type of device used. We do not ask for payment details, and we do not collect information about your health.
How we use information
Information you give us is used to connect you with an independent local provider who serves your area, and to arrange the inspection. Technical information about website use is used to keep the site working and to understand which pages are visited. We do not sell information, and we do not use it to send marketing messages.
Cookies
This site uses only the cookies needed for it to work. We do not use advertising cookies, and we do not use cookies that follow you across other websites.
Sharing with providers
When you ask for an inspection, the information needed to arrange it — the property address, the rooms affected, and what you are seeing — is shared with the independent local provider who serves your area. The provider uses it only to arrange and carry out the inspection and the work. We do not share information with anyone else except where the law requires it.
Data retention
Information given to arrange an inspection is kept only as long as it is needed to arrange the inspection and to keep a record of the referral. Technical information about website use is kept in aggregate form and is not linked to an individual.
Your choices
You can ask what information we hold about you, and you can ask for it to be corrected or deleted, by emailing hello@provomoldremovalpros.com. You can also choose not to give information at all — but without an address and a description of the problem, an inspection cannot be arranged.
Children's privacy
This site is not aimed at children, and we do not knowingly collect information from anyone under 18. If you are under 18, please ask a parent or guardian to contact us.
Security
We take reasonable steps to protect the information we hold, and we keep it only as long as it is needed. No security measure is perfect, and no method of transmission over the internet is completely secure.
Changes to this policy
We may update this policy from time to time, and the version on this page is the one that applies. The date of the last update is shown at the bottom of this page.
Contact
Questions about this policy can be sent to hello@provomoldremovalpros.com. This policy was last updated on 15 November 2026.