What to tell us when you call
Three things help the provider most. First, what you are seeing: growth on a wall, a stain on a ceiling, a musty smell, or water where it should not be. Second, where the property sits: the city, the street, and the rooms affected. Third, when it started: whether there was a leak, a flood, a roof job, or a smell that has been there for a while.
Leave the growth in place and do not disturb a large area before the inspection. Note where you saw it and when you first noticed it, and take a photo if you can do so without disturbing it. The inspection uses that information to find the moisture source, and the plan follows from what the inspection finds.
Hours
Phone lines are open Monday to Friday 7:00 AM to 10:00 PM ET, Saturday 8:00 AM to 10:00 PM ET, and Sunday 7:00 AM to 9:00 PM ET. Email is answered during the same hours. If the problem needs attention today, call now — the provider will tell you what can be done first and what the inspection will cover.
Frequently asked questions
Answers from the questions Utah County homeowners actually ask.
Call NowCall now and describe what you are seeing and where the property sits. The provider takes the address, the rooms affected and when the problem was first noticed, and the inspection is arranged.
Yes. Email the address and a description of the problem to hello@provomoldremovalpros.com. The inspection is still arranged by phone.
Mold problem in Provo?
Call now — we will connect you with an independent local provider for an inspection and a clear plan.
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